• Our Infrastructure Process & Engagement

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Infrastructure Process And Engagement

  • Our Process

    Apisdor prioritizes robust infrastructure and effective management for seamless IT operations. We follow the industry-standard ITIL 4 framework, ensuring efficient and disruption-free processes.

    Our approach consists of key stages:

    1. Service Strategy: Understand client objectives, evaluate existing infrastructure, and create a strategic plan for IT service delivery.
    2. Service Design: Design scalable and secure infrastructure, including service architectures, technologies, and service-level agreements (SLAs). .
    3. Service Transition: Plan and implement new services or changes, utilizing change management practices and conducting testing, training, and deployment.
    4. Service Operation: Manage and maintain the infrastructure, addressing incidents, problems, and providing service desk support. Continuously improve service delivery.
    5. Continual Service Improvement: Regularly assess and analyze infrastructure, implementing enhancements to optimize performance and adapt to evolving needs.

  • Our Engagement

    Apisdor’s engagement in infrastructure and management follows a structured approach aligned with our clients’ needs and organizational goals. We employ a comprehensive methodology that encompasses the following phases:

    1. Phase 1 Discovery and Assessment: Assess the existing infrastructure, identify pain points, and understand client requirements and objectives.
    2. Phase 2  Solution Design and Planning: Develop a tailored solution design and implementation plan, defining scope, technologies, and steps for desired outcomes.
    3. Phase 3 Implementation and Deployment: Efficiently execute the solution design, ensuring a smooth transition to new or improved infrastructure.
    4. Phase 4  Monitoring and Optimization: Actively monitor performance, collect data, analyze for optimization opportunities, and enhance system reliability.
    5. Phase 5  Ongoing Support and Maintenance: Provide continuous support, proactive maintenance, incident management, and problem resolution.
    6. Phase 6  Continuous Improvement: Foster a culture of improvement, regularly reviewing infrastructure and practices for refinement and enhancement.

    By incorporating ITIL4 principles and following our engagement process, Apisdor optimizes infrastructure and management, enabling clients to achieve business objectives with high service quality and adaptability.

Apisdor Process Framework

Sr. No.PhaseActivitiesResponsibilityDeliverable
01Initation Define scope and objectivesIT Infrastructure and Management team Project charter
Identify stakeholders and their requirementsStakeholder analysis
Conduct feasibility studyFeasibility study report
Develop business caseBusiness case report
Obtain approval and fundingApproved project and budget
02PlanningCreate project plan and scheduleProject ManagerProject plan and schedule
Identify and allocate resourcesResource allocation plan
Define roles and responsibilitiesRACI matrix
Establish communication and reporting mechanismsCommunication and reporting plan
Develop risk management planRisk management plan
Define quality criteria and metricsQuality criteria and metrics plan
Develop procurement planProcurement plan
03ExecutionExecute project activitiesProject team membersCompleted project activities
Monitor project progress and milestonesProgress reports
Manage changes and issuesChange and issue logs
Conduct regular status meetingsMeeting minutes
Perform quality control activitiesQuality control reports
Manage project risks and issuesRisk and issue management reports
Manage project resources and procurementResource and procurement management reports
Update project documentationUpdated project documentation
04ClosureReview project deliverables and acceptance criteriaProject Manager and stakeholdersProject deliverable review report
Conduct project closure activitiesProject closure report
Perform lessons learned and knowledge transferLessons learned and knowledge transfer report
Archive project documentationArchived project documentation
Celebrate project successProject celebration